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Privacy Policy

The Service Pros (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you request HVAC, roofing, or home maintenance services through our website, contact forms, or scheduling systems.

Information We Collect

We collect personal information only as necessary to provide our services and communicate with you. This may include:

  • Name

  • Phone number

  • Email address

  • Property address or service location

  • Details about your service request (e.g., repairs, maintenance, installations)

  • Preferred appointment times and service preferences

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We may also collect non-personal data such as cookies, analytics, or website usage statistics to improve our website and services.

How We Use Your Information

We use your information to:

  • Schedule, manage, and deliver services

  • Provide estimates, invoices, and receipts

  • Communicate about appointments and service updates

  • Send service promotions, seasonal offers, or maintenance reminders (if you choose to receive them)

  • Improve operations and customer experience

 

If you receive promotional messages from us and prefer not to, you can opt out at any time by replying “Stop,” “Unsubscribe,” or emailing us at Lamar@TheServicePros.com.

We do not sell or share your personal data with third parties for marketing purposes.

Use of Project Photos and Locations

We may use general images of service work, properties, or city areas to showcase our experience, service coverage, and quality results.

Photos are used strictly for illustrative or educational purposes. We do not include personal identifiers such as names, addresses, or other sensitive details without explicit consent.

Use of Third-Party Platforms (Jobber)

We use Jobber, a trusted third-party business management software, to help us schedule appointments, send estimates and invoices, process payments, and communicate with customers.

When you provide your information, it may be securely stored or processed through Jobber’s platform. Jobber adheres to strict privacy and data protection standards.
You can review Jobber’s Privacy Policy at www.getjobber.com/privacy-policy.

While Jobber assists us in managing customer information, The Service Pros remains responsible for protecting and managing your data in accordance with this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze performance, and support marketing efforts (including Google Analytics and Meta Pixel).

Cookies help us understand how visitors interact with our site and allow us to improve our services.
You can manage or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.

Information Sharing

We may share limited information with trusted service partners or subcontractors solely for fulfilling your service request. These parties must maintain confidentiality and use your data only for service-related purposes.

We may also disclose information when required by law or to protect our rights.

Data Retention and Security

We retain your information only as long as necessary to provide services or comply with legal obligations.
We implement reasonable administrative and technical safeguards to protect your information against unauthorized access or misuse.

Your Rights

You may request to:

  • Access, correct, or delete your personal information

  • Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

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